Return & Refund Policy

Last Updated: October 25, 2026

At jnmbooksplus, we want every customer to receive their order in good condition and enjoy a positive shopping experience.

We carefully work with our fulfillment partners to address product quality issues, damaged deliveries, and missing items.

Please review our return and refund policy before making a purchase.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 3 days of receiving your order.

Depending on the nature of the issue, we will arrange one of the following remedies:

• A replacement product at no additional cost.

• A refund for the affected product or missing items.

We will assess each request and work with our fulfillment partner to resolve verified issues as quickly as possible.

2. How to Request a Replacement or Refund

To help us resolve your issue efficiently, please contact our customer support team within 3 days of delivery and provide:

• Your order number.

• A brief description of the problem.

• Clear photographs of the damaged or defective product, where applicable.

• Photographs of the shipping packaging, if relevant.

Our team will review your request and advise you on the next steps.

Please retain the original product and packaging until your request has been reviewed.

3. Change-of-Mind Returns

Due to the nature of our international fulfillment operations and associated cross-border shipping costs, we generally do not accept returns, exchanges, or refunds for change-of-mind purchases.

Examples include:

• You no longer want or need the product.

• You have changed your mind after purchasing.

• You ordered the wrong item or quantity.

• The product does not meet a personal preference, but is otherwise as described and free from defects.

We encourage customers to carefully review product descriptions, images, and details before completing a purchase.

This restriction does not affect any rights or remedies available under applicable consumer protection laws.

4. Return Shipping Costs

For verified damaged, defective, incorrect, or incomplete orders, we will arrange an appropriate resolution at no additional cost to you.

If a physical return is required, our customer support team will provide instructions and advise on the return arrangements.

Please do not send products back without contacting us first.

5. Refund Processing

Once a refund request has been reviewed and approved, we will initiate the refund to your original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Lost or Missing Shipments

If your package appears to be lost during transit, please contact our customer support team.

We will investigate the shipment with our logistics partner and determine an appropriate resolution, including a replacement or refund where applicable.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will check whether the order can still be cancelled before fulfillment or dispatch.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Any applicable statutory cancellation rights remain unaffected.

8. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot legally be excluded under applicable law.

Where local consumer protection laws provide additional rights, those rights will apply.

9. Contact Us

For questions about returns, refunds, damaged products, or missing items, please contact us through the contact information available on our website.

Our team will be happy to assist you.

Thank you for shopping with jnmbooksplus!