Shipping policy

Shipping Policy

Thank you for shopping with jnm books plus. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Once your order has been processed, you will receive a confirmation email with your tracking information (where available).
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Singapore: 5–10 business days
  • International: 7–20 business days (depending on destination)

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

We may occasionally offer Free Shipping promotions. Any applicable promotions will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (if tracking is available). Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are unable to guarantee successful delivery.
  • Additional shipping charges may apply if the package needs to be resent.
  • Orders that have already been shipped cannot be modified.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the shipping carrier to investigate the issue.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer. These charges are determined by your local customs authority and are not included in the purchase price or shipping fee.

Multiple Packages

If your order contains multiple items, they may be shipped separately depending on inventory availability. If this happens, you may receive multiple tracking numbers and deliveries on different dates.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review your request and provide an appropriate solution as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our Customer Support team through our Contact Us page.

We aim to respond to all enquiries within 1–2 business days.

Thank you for choosing jnm. We appreciate your trust and look forward to serving you.